Phone Answering Service, Telephone Answering Service – Call Center

A Personal Touch Communications can handle the heat when it's air conditioning they need, and give your customers a warm greeting when winter's chill means furnaces need repair. We can also handle your off-hour calls, separate the emergencies from the 'call tomorrows,' and dispatch them accordingly.

A Personal Touch Communications can help you help your customers by prioritizing your calls to allow you to give the emergency appointments top priority.

We offer:

Personalized operator assistance on every call
Immediate dispatch of service calls based on your protocol
Screen calls for seriousness of problem
Message delivery via fax, pager, phone, or voice mail
Additional services custom-developed for your unique needs

A Personal Touch Communications has created solutions for your company. Our services can be integrated with your own in-house voice mail giving you the assurance that those clients needing IMMEDIATE assistance will ALWAYS speak to a LIVE telephone secretary, and won't be left to sit in your voice mailbox. If it is an emergency, it will be dispatched to you in a timely manner.